Setup/Installation

Do I need the .NET Framework? No.  Killink CSV is a native Windows program.  You do not need to download any additional frameworks or libraries.

Can I uninstall Killink CSV? Yes, absolutely.  While we hope you find Killink CSV useful we understand it is not needed by everyone.  You can uninstall the program by selecting the Uninstall icon in the Killink CSV program group or by using the Add/Remove Programs control panel applet.  Please read the help file for step-by-step instructions.

General Questions

Why the name Killink CSV? Killink is the name of a ski trail at Killington in Vermont.  We tend to select trail names as product names as a symbol of our love for snowboarding.

What is Killink CSV? Killink CSV is a spreadsheet editor for comma separated value, tab, and other delimited value text files.

Who is the typical Killink CSV user? Anyone needing to view, edit, and print delimited text files.

Is there a limit to the number of rows and columns supported by Killink CSV? There is no set limit.  Killink CSV is only limited by the amount of available computer memory.  The more memory available in the computer, the more rows and columns that can be displayed. 

Does Killink CSV support Unicode files? No, not at this time.

Pre-sales/Purchasing

How can I buy a license for Killink CSV? You can purchase a license from our encrypted secured web store or you can select the Help > Purchase Killink CSV menu item from within the program.  Both options provide an easy-to-use, encrypted, secured way to purchase your license. 

What benefit if any is there for purchasing Killink CSV from within the application? This is the easiest way to purchase your license.  Once your purchase is complete your license key is automatically registered within the program.  You do not have to enter the license key manually.  Please note you will still receive an email with your license key should you need to re-enter the key in the future.

Who is eSellerate? eSellerate is one of the most trusted and recognized ecommerce provider in the world.  White Peak Software uses eSellerate for online purchasing of licenses.

What methods of payment are accepted? eSellerate accepts all major credit cards include VISA, MasterCard, Discover, American Express, and JCB as well as active PayPal accounts.  Payments using checks, purchase orders, cash or money orders are NOT accepted.

How much does Killink CSV cost? Please visit the order page found on our web site for the latest pricing information.

Post Sale

What vendor name will appear on my credit card? Your credit card statement will show the name "eS*WhitePeakSoftware".

Can I ask for a refund? Yes.  We offer a 60-day, no questions asked, money back guarantee on all of our products.  If for any reason you are not happy with your purchase we will refund your money.  To request a refund, send an email to sales@whitepeaksoftware.com and ask us to refund your money.  Be sure to include your order number for faster processing.

What do I do if I lose my license key? We keep a record of all license keys issued.  Should you lose your license key, simply send an email to support@whitepeaksoftware.com and ask us to resend the information to you.  Please provide your order number if you have it for faster processing.

Support

How is support provided for Killink CSV? We have an online forum setup for product support, which is available at http://www.whitepeaksoftware.com/forums/.  You can use the forum to post your questions, make feature requests, and send general comments.  You can also access the support forum from the Help > Visit Support Forum menu item in Killink CSV.

About White Peak Software Inc

How long have you been in business? White Peak Software Inc has been providing software solutions to its customers since 2003.

Where is your office? We are located in Salem, Massachusetts.  Please visit our Contacts page for our address and phone number information.